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Contact & Support

Get help, report issues, or connect with the slurm-factory community.

Getting Help​

📚 Documentation​

Start with our comprehensive documentation:

💬 Community Support​

GitHub Discussions​

Best for: General questions, usage help, feature discussions

GitHub Issues​

Best for: Bug reports, specific problems, feature requests

🚀 Quick Help​

Before Asking for Help​

  1. Check documentation: Search our docs for your issue
  2. Review troubleshooting: Common issues are covered in the troubleshooting guide
  3. Search existing issues: Your question might already be answered
  4. Try different versions: Test with different Slurm versions

When Asking for Help​

Include this information:

# System information
uname -a                    # OS and kernel
python3 --version          # Python version
docker --version           # Docker version

# slurm-factory information
slurm-factory --version

# Error logs (if applicable)
cat ~/.slurm-factory/logs/latest.log

# Environment variables
env | grep -E "(SLURM_FACTORY|DOCKER)"

Bug Reports​

🐛 Reporting Bugs​

Use: GitHub Issues

Include:

  1. Clear description: What you expected vs what happened
  2. Steps to reproduce: Minimal steps to reproduce the issue
  3. Environment: OS, Python, Docker versions
  4. Logs: Error messages and relevant log files
  5. Workarounds: Any temporary solutions you've found

Example Bug Report:

## Bug Description
Build fails for Slurm 25.11 with GPU support on Ubuntu 22.04

## Steps to Reproduce
1. `slurm-factory build-slurm --slurm-version 25.11 --gpu`
2. Build fails after ~30 minutes with CUDA errors

## Environment
- OS: Ubuntu 22.04.3 LTS
- Python: 3.12.0
- Docker: 24.0.7

## Error Log

[ERROR] CUDA toolkit installation failed ...


## Expected Behavior
Build should complete successfully with GPU support

## Actual Behavior
Build fails with CUDA-related errors

🔍 Security Issues​

For security vulnerabilities:

  • Email: security@vantagecompute.ai
  • Include: Detailed description and impact assessment
  • Response time: We aim to respond within 24 hours

Feature Requests​

💡 Suggesting Features​

Use: GitHub Discussions - Ideas

Include:

  1. Use case: Why you need this feature
  2. Proposed solution: How you think it should work
  3. Alternatives: Other solutions you've considered
  4. Examples: Similar features in other tools

Example Feature Request:

## Feature Request: Cross-compilation Support

### Use Case
Build Slurm packages for ARM64 clusters from x86_64 build machines

### Proposed Solution
Add `--target-arch` option to specify target architecture:
`slurm-factory build-slurm --slurm-version 25.11 --target-arch arm64`

### Alternatives Considered
- Building directly on ARM64 (slow, expensive)
- Using emulation (very slow)

### Examples
- Docker buildx multi-platform builds
- Cross-compilation in other package managers

Commercial Support​

🏢 Enterprise Support​

For commercial deployments and enterprise support:

Services:

  • Custom Slurm configurations
  • Large-scale deployment assistance
  • Performance optimization consulting
  • Priority support and bug fixes
  • Training and professional services

📈 Consulting Services​

  • HPC Architecture Design: Cluster planning and optimization
  • Migration Services: Moving from other schedulers to Slurm
  • Performance Tuning: Optimizing Slurm for your workloads
  • Custom Development: Feature development and integration

Contributing​

🤝 Get Involved​

Want to contribute? We welcome:

  • Code contributions: Bug fixes, new features
  • Documentation: Improvements and examples
  • Testing: Testing new features and releases
  • Community support: Helping other users

Start here: Contributing Guide

👥 Maintainers​

  • Core Team: Vantage Compute team
  • Lead Maintainer: Available via GitHub
  • Community: Active contributors and users

Response Times​

Community Support​

  • GitHub Discussions: Usually within 1-2 days
  • GitHub Issues: Usually within 2-3 days
  • Documentation: Updates within 1 week

Commercial Support​

  • Critical Issues: Within 4 hours
  • Standard Issues: Within 1 business day
  • Feature Requests: Within 1 week

Project Resources​

Stay Updated​

📢 Announcements​

  • GitHub Releases: Watch the repository for release notifications
  • GitHub Discussions: Follow announcement category
  • Company Blog: vantagecompute.ai/blog

🔔 Notifications​

Configure GitHub notifications for:

  • New releases
  • Issue mentions
  • Discussion replies