Contact & Support

Get help, report issues, and connect with the JupyterLab Firefox Launcher community.

🎯 Quick Support

Before Reaching Out

  1. Check the documentation: Most questions are answered in our comprehensive guides
  2. Search existing issues: Your question might already be answered
  3. Try troubleshooting: Use our Troubleshooting Guide
  4. Update to latest version: Ensure you’re using the most recent release

Best Practices for Getting Help

  • Be specific: Describe your exact issue and steps to reproduce
  • Include environment details: OS, Python version, JupyterLab version
  • Provide logs: Include relevant error messages and debug output
  • Show what you’ve tried: Mention troubleshooting steps you’ve already attempted

📞 Support Channels

GitHub Issues

Best for: Bug reports, feature requests, and specific technical problems

🔗 github.com/vantagecompute/jupyterlab-firefox-launcher/issues

When to use:

  • 🐛 You’ve found a bug or error
  • ✨ You want to request a new feature
  • 🔧 You need help with a specific technical issue
  • 📚 You found a problem in the documentation

Issue Templates:

  • Bug Report: Use when something isn’t working as expected
  • Feature Request: Use when you want to suggest a new feature
  • Documentation: Use when you find unclear or missing documentation

GitHub Discussions

Best for: Questions, ideas, and community discussion

🔗 github.com/vantagecompute/jupyterlab-firefox-launcher/discussions

Categories:

  • Q&A: Ask questions and get help from the community
  • Ideas: Share ideas for improvements and new features
  • Show and Tell: Share your projects and use cases
  • General: General discussion about the extension

Email Support

Best for: Private matters, security issues, and direct communication

📧 james@vantagecompute.ai

When to use:

  • 🔒 Security vulnerabilities (please use responsible disclosure)
  • 🤝 Partnership or collaboration inquiries
  • 💼 Commercial support needs
  • 🏢 Enterprise deployment questions

🎓 Self-Help Resources

Documentation

Video Tutorials

  • Getting Started: Basic installation and first session (coming soon)
  • Advanced Configuration: Customizing your setup (coming soon)
  • Development Workflow: Contributing to the project (coming soon)

🏢 Commercial Support

Enterprise Support

For organizations requiring dedicated support, we offer:

Enterprise Support Package:

  • 🔧 Priority Support: Guaranteed response times (4-hour SLA)
  • 📞 Direct Access: Dedicated support contact
  • 🛠️ Custom Configuration: Help with complex deployments
  • 📊 Monitoring & Maintenance: Ongoing system health checks
  • 🎓 Training: Team training sessions
  • 🔒 Security Reviews: Security assessments and recommendations

Professional Services:

  • Custom Development: Tailored features for your organization
  • Integration Services: Help integrating with existing systems
  • Migration Assistance: Moving from other solutions
  • Performance Optimization: Tuning for large-scale deployments

Contact: james@vantagecompute.ai for enterprise inquiries

Consulting Services

  • Architecture Review: Expert review of your deployment
  • Best Practices: Guidance on optimal configurations
  • Training Workshops: Team training and knowledge transfer
  • Custom Solutions: Development of organization-specific features

🤝 Contributing & Community

How to Contribute

  • Code Contributions: See our Contributing Guide
  • Documentation: Help improve and expand our documentation
  • Testing: Test new features and report compatibility issues
  • Community Support: Help other users in discussions and issues

Community Guidelines

We strive to maintain a welcoming and inclusive community:

  • Be respectful: Treat everyone with respect and kindness
  • Be helpful: Share knowledge and assist others
  • Be patient: Remember that people have different experience levels
  • Be constructive: Provide helpful feedback and suggestions

Recognition

Contributors are recognized through:

  • Contributors List: Your GitHub profile listed as a contributor
  • Release Notes: Significant contributions mentioned in releases
  • Special Recognition: Outstanding contributors may be invited as maintainers

🔒 Security

Reporting Security Issues

If you discover a security vulnerability, please report it responsibly:

DO:

  • ✅ Email james@vantagecompute.ai with details
  • ✅ Provide clear reproduction steps
  • ✅ Include potential impact assessment
  • ✅ Allow reasonable time for fix before public disclosure

DON’T:

  • ❌ Post security issues in public GitHub issues
  • ❌ Discuss vulnerabilities in public forums
  • ❌ Attempt to exploit vulnerabilities on production systems

Response Process:

  1. Acknowledgment: We’ll acknowledge receipt within 24 hours
  2. Assessment: We’ll assess the severity and impact
  3. Fix Development: We’ll develop and test a fix
  4. Disclosure: We’ll coordinate public disclosure after fix is available

Security Resources

  • Security Policy: SECURITY.md
  • Vulnerability Reports: Track fixes in our security advisories
  • Best Practices: Security guidelines for deployments

📊 Status & Updates

Project Status

  • Current Version: 0.9.10
  • Release Schedule: Monthly minor releases, quarterly major releases
  • Maintenance: Actively maintained and developed

Stay Updated

  • GitHub Releases: Watch the repository for release notifications
  • Release Notes: Detailed changelog for each release
  • Roadmap: Public roadmap showing planned features

Service Status

  • Extension Registry: Monitor PyPI and npm package availability
  • Documentation: This documentation site status
  • Support Response: Current support response times

📋 Frequently Asked Questions

General Questions

Q: Is this extension free to use? A: Yes, the extension is open source and free for all users. Enterprise support is available for organizations needing dedicated assistance.

Q: What JupyterLab versions are supported? A: We support JupyterLab 4.0 and later. See our Dependencies page for details.

Q: Can I use this in production? A: While functional, this is currently a 0.x release. We recommend thorough testing before production deployment. Enterprise support is available for production environments.

Q: Does this work with JupyterHub? A: Yes, the extension works with JupyterHub. See our Installation Guide for multi-user considerations.

Technical Questions

Q: Why can’t I access external websites? A: Check your network configuration and firewall settings. See our Troubleshooting Guide for network issues.

Q: How do I limit resource usage? A: Configure session limits, timeouts, and quality settings. See our Development Guide for configuration options.

Q: Can I customize the Firefox configuration? A: Yes, you can modify Firefox preferences and extensions. See our Architecture Guide for customization details.

Q: How do I report performance issues? A: Collect performance data and system information, then create a GitHub issue with the details. See our Troubleshooting Guide for performance debugging.

Contributing Questions

Q: How can I contribute to the project? A: There are many ways to contribute! See our Contributing Guide for detailed information.

Q: Do you accept feature requests? A: Yes! Please create a GitHub issue with the “feature request” label and provide detailed information about your proposed feature.

Q: How do I set up a development environment? A: Follow our Development Guide for complete setup instructions.

📞 Contact Information

Maintainer

James Beedy

Organization

Vantage Compute

🎉 Acknowledgments

Contributors

Thank you to all our contributors who help make this project better:

Dependencies

This project builds upon amazing open source software:

  • JupyterLab: The foundation of our extension
  • Firefox: The browser engine powering our sessions
  • X11VNC: VNC server for remote desktop access
  • noVNC: Web-based VNC client
  • Xvfb: Virtual X server for headless operation

Inspiration

Inspired by the need for accessible web browsing within computational notebooks and the amazing JupyterLab ecosystem.

Thank you for using JupyterLab Firefox Launcher! 🚀

We’re committed to providing excellent support and continuously improving the extension. Don’t hesitate to reach out if you need help or have ideas for making it better.

Vantage Compute

Building the future of computational infrastructure automation and developer tools for data science and research.

Getting Started

  1. Home
  2. Overview
  3. Installation Guide
  4. Dependencies

Technical Details

  1. Architecture
  2. API Reference
  3. Troubleshooting

Development

  1. Development Guide
  2. Release Process
  3. Contributing

Contact

  1. Contact & Support
⚡ 📦 🌐
Version 0.9.10
Last updated: July 31, 2025

© 2025 Vantage Compute Corporation. Licensed under Apache License 2.0.