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Contact & Support

Get help, report issues, or connect with the Vantage Compute community.

Stay Updated​

📢 Announcements​

  • GitHub Releases: Watch the repository for release notifications
  • GitHub Discussions: Follow announcement category
  • Company Blog: vantagecompute.ai/blog

🔔 Notifications​

Configure GitHub notifications for:

  • New releases
  • Issue mentions
  • Discussion replies
  • PR Review/Contribution

💬 Community Support​

GitHub Discussions​

Best for: General questions, usage help, feature discussions

GitHub Issues​

Best for: Bug reports, specific problems, feature requests

🚀 Quick Help​

Before Asking for Help​

  1. Check documentation: Search our docs for your issue
  2. Review troubleshooting: Common issues are covered in the troubleshooting guide
  3. Search existing issues: Your question might already be answered
  4. Check API reference: Review the API Reference for method details

When Asking for Help​

Include this information:

# System information
uname -a                    # OS and kernel
python3 --version          # Python version

# cudo-compute-sdk information
python3 -c "import cudo_compute_sdk; print(cudo_compute_sdk.__version__)"

Bug Reports​

🐛 Reporting Bugs​

Use: GitHub Issues

Include:

  1. Clear description: What you expected vs what happened
  2. Steps to reproduce: Minimal steps to reproduce the issue
  3. Environment: OS, Python, LXD versions
  4. Logs: Error messages and relevant log files
  5. Workarounds: Any temporary solutions you've found

Example Bug Report:

## Bug Description
VM creation fails with 422 error

## Steps to Reproduce
1. Create SDK instance: `sdk = CudoComputeSDK(api_key="...")`
2. Call create_vm with valid parameters
3. Receive HTTPStatusError with 422 status

## Environment
- OS: Ubuntu 24.04 LTS
- Python: 3.12.x
- SDK Version: 0.0.1

## Observed Behavior
422 Unprocessable Entity error when creating VM

## Expected Behavior
VM should be created successfully

🔍 Security Issues​

For security vulnerabilities:

  • Email: security@vantagecompute.ai
  • Include: Detailed description and impact assessment
  • Response time: We aim to respond within 24 hours

Feature Requests​

💡 Suggesting Features​

Use: GitHub Discussions - Ideas

Include:

  1. Use case: Why you need this feature
  2. Proposed solution: How you think it should work
  3. Alternatives: Other solutions you've considered
  4. Examples: Similar features in other tools

Commercial Support​

🏢 Enterprise Support​

For commercial deployments and enterprise support:

Services:

  • Advisory & enablement
  • Platform integration
  • Performance analysis
  • Priority support and fixes
  • Training and professional services

📈 Consulting Services​

  • Cloud Architecture Design: Infrastructure planning and optimization
  • Migration Services: Moving workloads to Cudo Compute
  • Performance Tuning: Optimizing cloud resource usage
  • Custom Development: Feature development and integration

Contributing​

🤝 Get Involved​

Want to contribute? We welcome:

  • Code contributions: Bug fixes, new features
  • Documentation: Improvements and examples
  • Testing: Testing new features and releases
  • Community support: Helping other users

Start here: Contributing Guide

👥 Maintainers​

  • Core Team: Vantage Compute team
  • Lead Maintainer: Available via GitHub
  • Community: Active contributors and users

Response Times​

Community Support​

  • GitHub Discussions: Usually within 1-2 days
  • GitHub Issues: Usually within 2-3 days
  • Documentation: Updates within 1 week

Commercial Support (Enterprise)​

  • Critical Issues: Within 4 hours
  • Standard Issues: Within 1 business day
  • Feature Requests: Within 1 week

We're here to help! Don't hesitate to reach out if you have questions or need assistance with the Cudo Compute SDK.